We are dealing with Covid and we understand how this can impact our mail carrier partners as well as our fulfillments. Given the situation, packages may be delayed up to 6 days. If you have questions or concerns please contact us at info@cheegs.com. We appreciate your understanding and wish all of our community is able to stay safe during these times we are enduring.

Typical fulfillment happens within 24-72 business hours. This does not include our pre-order campaign. Our fulfillment hours are between 9am-4pm CST, Monday thru Friday. Delivery time does not include Saturday, Sunday or holidays.

Upon shipping of your order you will get confirmation and a tracking number. If you need to change your shipping address, please contact us at info@cheegs.com. Please understand that we cannot make changes to your order after it’s been shipped, so adjustments need to be made quickly.

Due to Covid-19 there are unknown service disruptions that may occur. Please bear with us as we will do everything in our power to make it work when we can.

General Delivery Times: (approximate):

• $15 Flat Rate DDU Shipping (Duties/Fees Not Included) - Up to 21 Business Days
• $25 Flat Rate DDP Shipping (Duties/Fees Included) - Up to 10 Business Days*
• Priority Shipping - Up to 14 Business Days
• Express Shipping - Up to 7 Business Days

These times are estimates and vary based on country, customs and order size. Tracking may not be available after the package leaves US customs and can be held at your local post office/customs office for duty payments. Cheegs is not able to mark international packages differently to change the commercial invoice (packing slip). If you place your order online, with the exception of our DDP option, you will be responsible for all duties, taxes and customs charges which are due at the time of delivery.

DDP shipping (delivery duty paid) means that import taxes and duties will be included in the shipping cost. This is only available to Australia, Austria, Belgium, Denmark, France, Ireland, Italy, Mexico, The Netherlands, New Zealand, Spain, Sweden, Switzerland and United Kingdom.

Please note - pre-orders from launch may be handled differently and please refer to the original shipping statement on the Kickstarter campaign.

If Canada is the selected shipping destination, duties/taxes will be reimbursed in a store credit. Please email info@cheegs.com with your order number and copy of the paid customs invoice.

We Are Unable to Ship to Countries Below At This Time:

Andorra, Albania, Argentina, Azerbaijan, Barbados, Bangladesh, Bulgaria, Bahrain, Bermuda, Brunei Darussalam, Botswana, Belarus, Republic Of Cameroon, Costa Rica, Cyprus, Algeria, Ethiopia, Georgia, Gibraltar, Guatemala, Croatia, Iraq, Jersey, Jordan, Cambodia, Kazakhstan, Lebanon, Morocco, Moldova, Macedonia, Martinique, Nigeria, Panama, Peru, Pakistan, Serbia, Turkey, Uruguay, Uzbekistan, Vietnam, China, Hong Kong and Taiwan.

Note: Pre-orders will be fulfilled if you are from one of these countries.

We are unable to provide return labels for international shipments. All international customers are responsible for the cost of return shipping. This includes customs/duties and fees. If you would like to make a return or exchange internationally, please email info@cheegs.com

Cheegs is not liable for any lost or stolen packages. By accepting our Terms of Service you hereby agree to indemnify and hold Cheegs harmless from any lost or stolen claims. Once the package enters the hands of the courier our control over that package is limited. However, in the event of a lost or stolen package we will work with you and put forth our best effort to help track down your package.